GALAX Online Store Policies, Terms and Conditions
Shipments will be processed and shipped only on business days (Mon-Fri), with the exception of holidays observed by GALAX. Orders placed during the weekend will not ship until the next business day after it is verified and approved for shipment.
Unless otherwise noted, orders will ship within 24-48 hours after the order is approved for processing. The time frame for shipping starts on the day that the order ships and only includes Monday through Friday. Orders will only be delivered Monday through Friday as long as it is not a holiday. Galax is not responsible for lost or stolen packages.
All payments will be transacted via a secure third party payment gateway. Any order over $500.00 USD, having different billing and shipping addresses, or containing a credit card discrepancy may receive a phone call or email from our order processing team for verification. In these cases the order will not ship or may be cancelled until it is approved or denied by our order processing team.
All orders placed for over $1000 (USD) will require adult signature verification upon delivery. Any additional costs for this process will be automatically added to the shipping costs of the item.
In addition, GALAX does not accept the use of the following listed addresses for any purchases made through the GALAX online store:
Hotels or Motels
Mail or Package forwarding companies
APO Addresses (Orders over $200 USD due to shipping restrictions)
UPS Stores or Stores with shipping mailboxes
Addresses that are non-standard or cannot be confirmed as a house or work place
3rd party freight forwarding services
Import duties and Taxes:
Customers are responsible for any import duties and taxes
2. Billing/Shipping Address
The billing name and address on the order must match the paypal billing name and address. The billing address must be verifiable through the credit card company, which is explained below.
3. Address Verification
If you have any problems with this transaction, please contact our Customer Service Department at [email protected]
GALAX recommends avoiding the use of prepaid credit cards and gift cards when placing an order at the GALAX online store. It is possible that your order may be cancelled and refunded if it is not able to be verified by our order verification team.
4. Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, GALAX shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. GALAX shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, GALAX shall immediately issue a credit to your credit card account in the amount of the charge.
5. Return Policy
GALAX offers a 30 day exchange and 15 day return for refund policy from the date or purchase on items purchased directly by you from the GALAX online store. All payments and refunds will be transacted via PayPal. Any product purchased from the online store may be exchanged within 30 days for the same product. GALAX does not offer any refunds on shipping once the order has shipped to the customer, and the customer is responsible for any transit, customs, or brokerage fees due to a non-deliverable or rejected package.
The below GALAX policy is applicable to products purchased by you directly from the GALAX online store.
All products returned for a refund or exchange require a GALAX Return Merchandise Authorization number (RMA number). You may obtain an RMA number by contacting the GALAX customer support department either by email. Please visit our contact page www.galax.com for further contact information.
Any open products returned for a refund or exchange will be subject to a 15% restocking fee. Products returned for a refund or exchange must be in as-new condition, in the original packaging and with all warranty cards, manuals, and accessories.
You will be responsible for the return shipping of non-defective products.
Any product missing a UPC sticker or serial number from the box is not able to be returned for a refund.
Combos and bundles including two or more items that must be purchased together to receive a discount will require that all items are returned for a refund.
Promotional items such as games or software marked as free upon purchase must not be redeemed, opened, or used when returning an item for a refund. If the promotional item was redeemed, opened, or used, then the cost of the promotional item (to be determined by GALAX) will be deducted from the refund amount.
Prizes offered by GALAX do not have a purchase value and therefore cannot be returned for a refund.
You will be credited with your refund within 7-10 business days of GALAX receiving your returned product.
Products returned for exchange will have their full value with tax (if applicable) at the time of original purchase minus shipping charges applied towards the purchase of another product or products. If an exchange is made after 15 days of purchase and the total value of products being returns exceeds the total cost of the new purchase, the balance of the ticket will be zero and the remainder will be not refunded.
Clearance 90-Day Warranty products: Refunds only less shipping NO exchanges for clearance 90-Day warranty purchases.
Once your RMA has been authorized for return and you have received your RMA number, please follow these instructions:
1. Pack items in the original package. Please ensure that the product is protected to prevent damage during transit.
2. Write your RMA number clearly on the OUTSIDE of the package of the product that is being shipped back to us.
3. Send the package to the below address:
Galax Returns/Global United Solutions
1862 E Belvidere Rd #257
Grayslake, IL 60030
It is highly advised that customers use a shipping method with tracking and/or insurance as a precaution against potential loss or delay during transit. Again, please do not send products without a valid RMA number. Unauthorized goods will be disposed of upon receipt and cannot be returned or replaced.
6. Warranty Replacement
See our warranty terms for more information http://www.galax.com/en/support. If you require information on our RMA process, please contact customer service.
Products sent in for RMA will be repaired or replaced with a product deemed to be of equal or better performance by Galax if an exact replacement is not available.
Replacements under Galax’s RMA Service will continue the original product's warranty based on the original warranty start date.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
GALAX collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Use of the Website By accessing galaxstore.net, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
Trademarks The trademarks, names, logos and service marks (collectively trademarks) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your companies personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable laws (choice of venue and forum) Use of this website shall in all respects be governed by the laws of the state of Illinois, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Illinois courts located in Lake county, Illinois, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
Contests and Giveaways:
Participants can enter the GALAX “Gaming Gear Bundle GPU Giveaway” 2021 (the “Giveaway”) from “October 29th to November 30th 2021” (“Closing Date”). GALAX reserves the right to change the campaign period at any time.
This giveaway is open to Continental USA ONLY aged 18 years and over. Proof of age, identity, and eligibility may be requested. No warranty on prizes. One prize awarded to winner. Multiple entries are voided.
The Requirements to enter and win:
Purchase the Galax Gaming Gear Bundle
+1 Visit Galaxy US on Facebook
+1 Follow @galaxyus on Twitter
+1 View this Photo on Instagram
+1 Visit Galax - What's Your Game
+1 Visit Galax.com
(1) GALAX RTX 3000 Series TBD
Winners’ selection will be by random drawing by GALAX, whose decisions on the drawing of the winner, and on all other matters relating to the Giveaway, are final. Winners must provide a full name, address, phone, and email and have completed all required tasks to enter and win giveaway.
GALAX reserves the right to terminate any promotion if fraud, technical failures or any other factor beyond GALAX’s reasonable control impairs the integrity of the promotion as determined by GALAX in its sole discretion.
Participants will be disqualified if they violated these terms and conditions.
All Participants and Prize Winners agree to comply with and be bound by these terms and conditions.
Winner announcement will be made by Decemeber 10th 2021 on GALAX US facebook fan page and winners will be contacted via email.
GALAX will not be responsible if prize winner fail to provide valid information for delivering the prize.
A computer designated by GALAX will be the official clock of the Giveaway.
The prizes are non-transferable and there is no cash or other alternative.
Prizes will be delivered by USPS or FEDEX. Galax is not responsible for lost or stolen packages.
GALAX shall not be responsible for incorrect or inaccurate transcription of entry information, technical malfunctions, lost/delayed data transmission, omission, interruption, deletion, defect, line failures of any telephone network, computer equipment, software, inability to access any online service or web site, inability to submit the online entry form, or any other error or malfunction, or any injury or damage to entrant’s or any other person’s computer related to or resulting from participation or downloading any materials in this giveaway, or for late, lost, stolen, postage due, illegible or misdirected entries.
If this giveaway or any website associated therewith (or any portion thereof) becomes corrupted or otherwise does not permit entry in the giveaway, or if infection by computer virus, bugs, tampering, unauthorized intervention, actions by entrants, fraud, technical failures, or any other causes, in GALAX’s sole opinion, corrupt or affect the administration, security, fairness, integrity, or proper operation of this contest, GALAX reserves the right, at its sole discretion, to disqualify any individual implicated in such action, and/or to cancel, terminate, modify or suspend this sweepstakes or any portion thereof.
GALAX reserves the right to modify terms and conditions anytime without notice.
GALAX respects your right to privacy and is committed to protecting it. We do not sell or trade customer information with others for use on their mailing lists or for any use.
Your acceptance of these terms
By using Galaxstore.net, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
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