CROWN SMART Online Store Policies, Terms and Conditions

1. Shipping

Shipments will be processed and shipped only on business days (Mon-Fri), with the exception of holidays observed by Crown Smart. Orders placed during the weekend will not ship until the next business day after it is verified and approved for shipment.

Unless otherwise noted, orders will ship within 24-48 hours after the order is approved for processing. The time frame for shipping starts on the day that the order ships and only includes Monday through Friday. Orders will only be delivered Monday through Friday as long as it is not a holiday. Crown Smart is not responsible for lost or stolen packages. 

All payments will be transacted via a secure third party payment gateway. Any order over $500.00 USD, having different billing and shipping addresses, or containing a credit card discrepancy may receive a phone call or email from our order processing team for verification. In these cases the order will not ship or may be cancelled until it is approved or denied by our order processing team.

All orders placed for over $1000 (USD) will require adult signature verification upon delivery. Any additional costs for this process will be automatically added to the shipping costs of the item.

In addition, Crown Smart does not accept the use of the following listed addresses for any purchases made through the Crown Smart online store:

Hotels or Motels

Mail or Package forwarding companies

APO Addresses (Orders over $200 USD due to shipping restrictions)

UPS Stores or Stores with shipping mailboxes

PO Boxes

Addresses that are non-standard or cannot be confirmed as a house or work place

3rd party freight forwarding services

Import duties and Taxes:

Customers are responsible for any import duties and taxes

2. Billing/Shipping Address

The billing name and address on the order must match the paypal billing name and address. The billing address must be verifiable through the credit card company, which is explained below.

3. Address Verification

If you have any problems with this transaction, please contact our Customer Service Department at [email protected]

Crown Smart recommends avoiding the use of prepaid credit cards and gift cards when placing an order at the Crown Smart online store. It is possible that your order may be cancelled and refunded if it is not able to be verified by our order verification team.

4. Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Crown Smart shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Crown Smart shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Crown Smart shall immediately issue a credit to your credit card account in the amount of the charge.

5. Return Policy

Crown Smart offers a 30 day exchange and 15 day return for refund policy from the date or purchase on items purchased directly by you from the Crown Smart online store. All payments and refunds will be transacted via PayPal. Any product purchased from the online store may be exchanged within 30 days for the same product. Crown Smart does not offer any refunds on shipping once the order has shipped to the customer, and the customer is responsible for any transit, customs, or brokerage fees due to a non-deliverable or rejected package.

The below Crown Smart policy is applicable to products purchased by you directly from the Crown Smart online store.

All products returned for a refund or exchange require a Crown Smart Return Merchandise Authorization number (RMA number). You may obtain an RMA number by contacting the Crown Smart customer support department either by email  [email protected]

Any open products returned for a refund or exchange will be subject to a 15% restocking fee. Products returned for a refund or exchange must be in as-new condition, in the original packaging and with all warranty cards, manuals, and accessories.

You will be responsible for the return shipping of non-defective products.

Any product missing a UPC sticker or serial number from the box is not able to be returned for a refund.

Combos and bundles including two or more items that must be purchased together to receive a discount will require that all items are returned for a refund.

Promotional items such as games or software marked as free upon purchase must not be redeemed, opened, or used when returning an item for a refund. If the promotional item was redeemed, opened, or used, then the cost of the promotional item (to be determined by Crown Smart ) will be deducted from the refund amount.

Prizes offered by Crown Smart  do not have a purchase value and therefore cannot be returned for a refund.

You will be credited with your refund within 7-10 business days of Crown Smart  receiving your returned product.

Products returned for exchange will have their full value with tax (if applicable) at the time of original purchase minus shipping charges applied towards the purchase of another product or products. If an exchange is made after 15 days of purchase and the total value of products being returns exceeds the total cost of the new purchase, the balance of the ticket will be zero and the remainder will be not refunded.

Clearance 90-Day Warranty products: Refunds only less shipping NO exchanges for clearance 90-Day warranty purchases.


Once your RMA has been authorized for return and you have received your RMA number, please follow these instructions:

1. Pack items in the original package. Please ensure that the product is protected to prevent damage during transit.

2. Write your RMA number clearly on the OUTSIDE of the package of the product that is being shipped back to us.

3. Send the package to the below address:

Crown Smart Returns/Global United Solutions

1862 E Belvidere Rd #257

Grayslake, IL 60030

It is highly advised that customers use a shipping method with tracking and/or insurance as a precaution against potential loss or delay during transit. Again, please do not send products without a valid RMA number. Unauthorized goods will be disposed of upon receipt and cannot be returned or replaced.

6. Warranty Replacement

See our warranty terms for more information If you require information on our RMA process, please contact customer service.

Products sent in for RMA will be repaired or replaced with a product deemed to be of equal or better performance by Crown Smart if an exact replacement is not available.

Replacements under Crown Smart  RMA Service will continue the original product's warranty based on the original warranty start date.


This Privacy Policy governs the manner in which Crown Smart  collects, uses, maintains and discloses information collected from users (each, a "User") of website ("Site"). This privacy policy applies to the Site and all products offered by Crown Smart .

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Crown Smart  collects and uses Users personal information for the following purposes:

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To administer a content, promotion, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Crown Smart  has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Use of the Website By accessing, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks The trademarks, names, logos and service marks (collectively trademarks) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your companies personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum) Use of this website shall in all respects be governed by the laws of the state of Illinois, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the California courts located in California, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Crown Smart  respects your right to privacy and is committed to protecting it. We do not sell or trade customer information with others for use on their mailing lists or for any use.

Your acceptance of these terms

By using, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us:

If you have any questions about this Privacy Policy, the practices of, or your dealings with this site, please contact us at: 

Crown Smart Holdings Limited

Flat / Rm 817, 8/F, Metro Centre I, No.32 Lam Hing Street, K





[email protected]